FAQ Belfast

When do I arrive at Belfast Lanyon Place?

At least 30 minutes before your train time to allow everyone to be seated.

Where do I sit?

Tickets/seat allocations will be advised when you arrive for the train.

Will we all be seated together?

To be seated together you will need to book all passengers as a single party.

We will endeavour to seat your party together but there may be occasions where this is not possible. We may also, to maximise seating capacity, seat your party at a table with other passengers.

Does my baby/toddler count in the numbers at my table?

If they require a seat during the journey, they’ll need to be counted.

Can I bring a buggy or pushchair onto the train?

As our carriages are historic/vintage we can carry only a limited number of prams and buggies on trains. Also, they must be folded and stowed in the luggage van of the train. The Train Manager and his marshals will be on board to assist you with this.

Where possible parents are asked not to bring prams and buggies.

Is the train fully accessible?

Regrettably, our carriages from the 1960s and 1970s are unsuitable for wheelchair passengers unless they can be assisted from the platform to a seat and the wheelchair folded for stowing in our luggage van. We are unable to cater for electric wheelchairs or buggies.

Will there be catering on the train?

Our dining car is currently undergoing maintenance and will not be available. However, a small selection of drinks and snacks will be available to purchase whilst you are on site in Whitehead.

Are there toilets on the train?

We have a small number of operational toilets on the train. However, there are toilet facilities at the stations in Belfast and Whitehead and we would encourage you to use these facilities. The toilets on the train cannot be used when the train is static at a platform.

Can I bring my dog on the train?

Except for guide dogs and registered assistance animals, pets are not permitted on the train (nor inside our museum and cafe, although they are welcome on our platform).

I have no access to a printer to print my tickets. What should I do?

You don’t have to print off your ticket. We are happy to check your purchase on your mobile device when you arrive.

What if I want a refund?

We regret that tickets, once purchased, may not be exchanged/cancelled or money refunded, but we would encourage you to pass the tickets to family or friends.

When I arrive at Whitehead will the shop/cafe accept card payments?

We can take card payments.

Will I have time to visit the Museum at Whitehead?

As it usually takes around 1½ hours for a tour, we have decided to close the Museum to help with circulation of people coming off the trains. However, there will be the chance to see 2 of our galleries (Signal Box and Stables).

Can I make  changes to my booking?

For all booking enquiries, please contact Visit Belfast Welcome Centre to arrange (+44 28 9024 6609).